Shipping Policy

Effective Date: August 2025

At Silvica Dairy, we are committed to delivering fresh, high-quality milk and dairy products to our customers in the fastest and most reliable way possible. This Shipping Policy outlines our delivery processes, timelines, and related terms for all orders placed through www.silvicadairy.in.

1. Delivery Coverage

We currently deliver to select cities across India where Silvica Dairy has registered local suppliers and logistics support. Delivery availability depends on your PIN code and product type. Customers can check availability on the checkout page before placing an order.

2. Order Processing

• Orders placed during working hours (6:00 AM – 8:00 PM) are processed on the same day.
• Orders received after working hours are scheduled for processing the following business day.
• In case of high demand or stock unavailability, Silvica Dairy may contact the customer to revise delivery timings.

3. Delivery Timelines

Our focus is on providing fresh and timely delivery of milk and dairy products sourced locally.

• Same-day delivery: Available for most orders placed before the local city cut-off time (typically 10:00 AM), subject to product availability and distance from the supplier.
• Next-day delivery: Orders placed after the cut-off time or from locations slightly outside the main city area will be delivered within 24 hours.
• Bulk and business orders (above 50L): Delivery timelines are scheduled based on quantity and coordination with the local supplier, usually within 24–48 hours.

Customers will receive updates about their order status via email, SMS, or WhatsApp after successful order confirmation.

4. Delivery Partners

Silvica Dairy delivers through authorized local delivery associates and third-party logistics providers depending on your location. Our partners are trained to handle perishable products safely, ensuring that milk is transported under hygienic, temperature-controlled conditions.

5. Delivery Charges

• Standard delivery may be free or charged nominally, depending on order value, location, and time slot.
• Bulk or out-of-area deliveries may include additional logistics charges, which will be displayed during checkout or communicated prior to dispatch.

6. Delivery Attempts

If a delivery attempt fails due to the recipient being unavailable, incorrect address details, or refusal to accept delivery, our team will contact the customer for rescheduling. Re-delivery may incur additional charges.

7. Product Handling and Condition

Our milk and dairy products are perishable and require immediate refrigeration upon delivery. Customers are advised to inspect the products upon receipt. Once delivered, Silvica Dairy will not be responsible for spoilage caused by improper storage.

8. Delays and Exceptional Circumstances

Delivery timelines are estimates and may be affected by factors beyond our control, such as traffic restrictions, weather conditions, or local holidays. In such cases, customers will be informed promptly through appropriate communication channels.

9. Contact for Delivery Support

For any questions, delivery issues, or special instructions, customers can contact our Customer Support Team at:

Phone: +91-7493061014
Email: support@silvicadairy.in