Privacy Policy

Effective Date: August 2025

This Privacy Policy explains how SILVICA DAIRY PRIVATE LIMITED (“we”, “our”, “us”) collects, uses, stores, and protects personal information provided by users (“you”, “your”) while accessing or placing orders through silvicadairy.in.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, mobile number, email address, delivery address details.
• Order Information: Products ordered, order value, delivery preferences, and transaction history.
• Technical Information: IP address, device type, browser information, and website usage data collected through cookies.

2. How We Use Your Information

• To process and fulfill orders placed on silvicadairy.in.
• To arrange same-day or scheduled delivery through authorized delivery partners.
• To communicate order updates, delivery confirmations, or service-related notifications.
• To improve website performance, customer experience, and operational efficiency.
• To comply with legal and regulatory requirements under Indian law.

3. User Account Requirement

Customers are not required to create a registered user account to browse products or place orders on silvicadairy.in. Orders may also be placed directly by contacting our customer support team through the official phone number displayed on the website.

4. Data Sharing and Disclosure

We do not sell or rent personal information. Information may be shared only with trusted third-party service providers such as payment gateways, delivery partners, and IT service providers solely for order fulfillment, service operations, and legal compliance.

5. Data Security

We implement reasonable technical and organizational security measures to protect personal information. However, no online system can be guaranteed to be completely secure.

6. Contact Information

For privacy-related concerns, contact us at:
Email: silvicadairy@gmail.com